Crooked Dental Office Won't Refund Over-Payments. If a patient pays more than they are required to, the patient must be notified as soon as the overpayment is discovered. The rationale is that it's far easier and more profitable to get cash payments directly from patients than file claims and wait for reimbursement from insurance companies.Jan 25, 2015, The answer is not always. Providers have up to 60 days to return overpayments to Medicare beneficiaries. And remember: only credit overpayment amounts to future visit charges if you have the patients permission. Dr. David Hall was one of the first 40 accredited cosmetic dentists in the world. A larger number of claims requiring repayment may warrant a cover letter explaining the error, and that a review of claims was completed. Personally, I always ask them to request the money back with a written explanation. This can be fairly strong pressure. What Is Remote Patient Monitoring (RPM)? Under Medicare, a physician has to refund an overpayment within 60 days of the overpayment being identified. However, borrowers who now need money can request a refund of any federal student loan payments made on or after March 13, 2020. Check out the details here. When considering a request for a refund, put yourself in the patients shoes. I have a pretty good paper trail with all receipts, procedures, credit card transactions and insurance statements. Press J to jump to the feed. Claims Overpayment Refund Form - Single or Multiple Requests Author: B9968 Subject: Please complete this form and include it with your refund so that we can properly apply the check and record the receipt. These self-funded employers, with full expectation that a refund will be obtained and funds returned to the employer, scrutinize overpayments. is a transfer of Mr. Q's overpayment and leaves an overpayment balance of $125. C. While dentists want to avoid negative reviews, they will have the option of responding online to your complaint and thus soften it. Most payers will make a written request for a refund before implementing an automatic deduction from a subsequent payment. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Also, is it a good idea for the provider to post in their office their intent with patient credits, as long as a patient is active and recurring, that they will carry any credit forward to their next date of service to apply instead of refunding. He is now president of Infinity Dental Web, a company in Mesa, Arizona that does complete Internet marketing for dentists. I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. The articles included perspectives from ADA members, National Association of Dental Plan members and the Council on Dental Benefit Programs. I should also mention that my Invisline treatment is not complete yet--and although I won't be getting any additional services from this office--I already paid for my full Invisiline treatment in December 2014. If you see a question that asks if you want to apply your overpayment to your next years (2017) taxes, you want to say that you do not want to apply the refund so that you will receive your full refund this year.May 31, 2019, Dentists and medical providers commonly discount their services for patients who pay cash. Ms. M's account must show the overpayment transfer of $125 and the check payment of $221. Call to have a Complaint Form mailed to you (916) 263-2300, OR. In either case, it is important that the overpayment be promptly returned to the appropriate person or payer. I told the Dental Office what I had heard and inquired about a refund, but was surprised when I heard back that they would issue me a refund at the end of the one year or longer Invisiline treatment, if owed, after the dust had settled with the insurance payments. Let them examine your dental records and x-rays and examine your teeth. In terms of public relations, it will sink a practice if people know their dentist is keeping their money for his or her own benefit. Call the carrier that made the overpayment and ask them to explain how they determined their payment amount and if they processed the claim correctly. Sometimes a patient has two insurance plans. Find and open the Credit Card Refund or Credit Memo you need to refund. We provide answers to all the questions that people ask their dentist or healthcare practitioner, and help patients educate themselves on dental hygiene. mt`f #"@El>WpFg U)f The insurance carrier usually makes the overpayment, but sometimes the patient makes it. 6 MO HealthNet, via provider bulletin, has pointed to this record retention requirement when discussing the applicable lookback period for Medicaid Integrity Contractor (MIC) audits. how much is the dc dentist licenserenewalfee, when to see dentist after wisdom tooth extraction, how often should my child see the dentist, what strengh is the teeth whitener at dentist office, how long does a dentist have to refund overpayment. If the services were found to be both unnecessary and fraudulent, the practice would be looking at a minimum penalty of $30,000 from one brief visit. Can I set a threshold? NATIONWIDE REPRESENTATION CALL 1 (800) 475-1906. Most retail stores allow you to return things you buy within a reasonable time for a full refund, credit, or an exchange. Again, this greatly depends on the state. More DE Articles. If the patient doesnt want to apply it toward a future visit, the overpayment must be returned. Do NOT delete this post and create a new post with the requested information. - April 21, 2019. Do not threaten to refer a bill to a collection agency or take any other action unless you plan to do so or do so regularly with others; 2. Thus, you have made a total of 140 PSLF payments. He has been covering medical coding and billing, healthcare policy, and the business of medicine since 1999. I am trying to find laws to help my drs understand this needs to be fixed. Brought to you by CareCloud. After you sign the contract, Care Credit deducts fees from the total and pays the remainder to the dentist upfront. New comments cannot be posted and votes cannot be cast. "I don't know if you remember me or not, but I worked with Dr. Smith several years ago, and I'm currently working with another dentist who does not want me to tell patients when they have credit balances. We are a Q&A website for dentists and their patients. The Patient Protection and Affordable Care Act (PPACA) includes a civil monetary provision that requires the return of overpayments within 60 days of identification of an overpayment. To that end, here are three instances when providers absolutely must refund a patient payment: Its happened to most people: you input data before youve had your daily dose of caffeineor the phone rang while you were processing a payment, and you forgot to mark it as collected in your payment software. In TurboTax, you have the option of receiving the entire refund, or you can apply the refund to the next year. 732 (a) A physician and surgeon and a dentist shall refund any amount that a patient has paid for services rendered that has subsequently been paid to the physician and surgeon or dentist by a third-party payor and that constitutes a duplicate payment. I don't think they will do this, but my insurance company is sending me a form to file a complaint that they said they use when determining which dentists to accept in-network and recommend to their customers. I paid this immediately--but when I checked with my insurance company later, they said it was an overpayment and they would pay the full $1500. Its up to you to determine if and when a patient should be given a refund for service provided. Fred Heppner's experience with dentists nationwide has earned him the reputation of providing sound management and practice transitions consulting services since 1983. If there are any state laws or any other rules or regulations that give the carrier the right to withhold benefits, or request refunds from noncontracted providers for benefits paid to them in error, dentists believe that a citation of that rule or regulation should be attached to the refund request letter. Sometimes, its not a matter of money but an issue related to poor communication. A: Under 28 TAC 21.2806 (a), the 95-day period for filing a clean claim to a secondary carrier does not begin to run until the physician or provider receives notice from the primary payer of the amount of the claim it has paid, or that it has denied the claim. If you believe you were not overpaid or the amount of the overpayment is incorrect, you may request a reconsideration. A series of articles published in the ADA News between 2006-08 discussing "Top 10" concerns about dental claims remains relevant today. In New York, if an insurance company determines that fraud may have been committed against it, it must report the alleged fraud to the Insurance Frauds Bureau. You can also consider what you know about your dentist and his ethics. Thanks! He made 140 payments on the loans under the wrong repayment plan. In January when I went in for the treatment, I was told that an additional $750 was needed that my insurance wouldn't cover. And they must resolve it within 90 days of being . Learn how WebPT enables all rehab therapy providers. While that might sound unprofessional, its human nature to consider such things. Privacy Policy | Terms & Conditions | Contact Us. The Tax Code provides for certain instances in which a taxpayer may receive a property tax refund, and often interest on the refund amount. It may not display this or other websites correctly. If the dentist didnt complete your work, he must refund the balance from his funds. If they do not, interest is charged from the original purchase date. Take the time to review your credit balances and refund them where possible or forward them to the appropriate state. Most dentists are sensitive to negative . Restitution is an equitable concept - that is, it is an idea generally accepted as fair or valid rather than resting for legitimacy on a legal principle. Include your complete name, case number and issue. A good way to prevent this is to verify the patients insurance benefits before he or she ever sets foot in your practice. If you used a provider that's in-network with your health plan, the allowed amount is the discounted price your managed care health plan negotiated in advance for that service. Is there a state dental board in your state, in the state capital? For e-filed returns the turnaround time is about 6 weeks; but for paper returns it could take up to 10 weeks. Then create and adhere to a strict . She has more than six years of experience working in the rehab therapy tech space. In this way, when patients return to the practice post-closing, they either start with a clean slate (having been reimbursed for the overpayment on the account) or they are advised a credit balance exists that will be credited toward future treatment (because the purchaser has been paid the amount at closing and will honor the amount due the patient). If an insurance carrier pays more than expected, it is important to first determine if it is truly an overpayment. A tooth is also crowned to cover a dental implant or hold a bridge in place. Include your complete name, case number and issue. If the patient doesnt want to apply it toward a future visit, the overpayment must be returned. We pay $25.04. What state?#N#California: #N#Business and Professions Code-BPC#N#Division 2. Filing an Amended Return There are two main ways to file a refund claim for overpayment of taxes. Check the store's . 49905: Open or Closed? He practiced cosmetic dentistry in Iowa, and in 1990 earned his accreditation with the American Academy of Cosmetic Dentistry. 6511 (b) (2) and Regs. The patients balance just needs to be adjusted to offset the credit. Use the On-line Complaint Form, OR. Fulfill every rehab therapy business need within one platform. If the overpayment involves only a few claims, a cover letter is not required and the refund can be done electronically. If an incorrect CDT code is submitted that does not reflect the actual service provided by the dentist, a greater benefit may be paid inappropriately. If the overpayment has not yet been received at the time of the patient's request for refund, the refund must be made within 30 days of receipt of the overpayment. If you have a good paper trail take their asses to small claims court. The other option is to file a Form 843 Claim for Refund and Request for Abatement.Nov 20, 2019. If you are due a refund, you may request a direct deposit of your refund when filing online or through Refund Express. The document should clearly state the patient is being issued a refund but should not allude to quality of care provided by you or any member of your team. Of course the money should be given back; it's the right thing to do! You must submit form SSA-632, which you can get online or by calling us. 2020 through Dec. 2022 so long as you worked for a qualifying employer at the time. Dentists use crowns if the original tooth is cracked, chipped, or broken; if it requires a filling that's too large for the tooth to support; if it has too much decay or is too worn; or if it's extremely discolored or misshapen. Time limits mean that if you find an overpayment, you must return it without delay; but, take the time to thoroughly research any problems leading to the error (s). Refunds or compensation from dental professionals. About seven months in, I realized that the dentist didn't know how to make crowns or balance my bite, so I stopped treatment and asked for a refund. When an employer changes carriers, the new carrier is responsible and the claim should be resubmitted to that new carrier for processing. Coding or payer manuals may be confusing, or there isnt a clear billing error. However, it may take states up to a year to issue the money . Collecting from patients at the front desk can result in patient overpayment. We process overpayment notifications submitted via fax or mail within 45 days of receipt. He is an alumnus of York College of Pennsylvania and Clemson University. I have always valued your advice and was wondering if you could let me know what you think.". Disclosing fraud provides some protection against whistleblower suits. You may want to take into account how long youve been treating the patient, whether you have any misgivings about the work in question, and whether youre confident that the patients dental record can withstand legal review if a malpractice lawsuit is filed. Many times when a third-party payer mistakenly pays a dental provider, the payer will request a refund of the overpaid amount. What are the Eligibility Criteria for Chronic Care Management (CCM)? Should the claim be paid and the member never return for the final insertion, a refund may be requested as the covered service was never completed. He is an alumnus of York College of Pennsylvania and Clemson University. A place to ask simple legal questions, and to have legal concepts explained. So don't assume a store will allow you to return an item if you change your mind. Each state has its requirements of how long you can keep the unclaimed property, typically ranging from one to five years. John Verhovshek, MA, CPC, is a contributing editor at AAPC. 8 weeks, when you file a paper return. In terms of allowing a business to adjust off an amount under $50 and not send the money back to the customer, it is very doubtful that such a law exists. This can, for example, cause an in-network claim to be paid out of network. overpayments made to the provider by making demands for refunds no more than two years after the original claim was paid. Notify the physician's office of the overpayment in writing and demand an immediate refund of the overpayment amount. No law exists in Arizona where this author resides. I personally feel this is unethical because in a sense we are stealing money that is owed back to the patient. The first is to file an amended return that corrects the error you had previously made. Automatic Refunds The taxing units must refund any amount that exceeds the amount due. Usually the patient or the dentist will call to inquire why the claim was paid incorrectly, prompting the carrier to reprocess the claim with the appropriate benefit. I'm sorry to hear this, but good luck and hopefully it's some consolation. If an insurance carrier pays more than expected, it is important to first determine if it is truly an overpayment. eDhn,:=kL~nj6/[!D ' oex!v t NkhJZ#p`6cP&M1X,dC2.+"?/?Q#x[2yKXxvjJVqZ~F`UP3L In some cases, providers can set a minimum refund threshold (e.g., the provider will only refund amounts in excess of $10). If your dentist refuses to make payment, follow through by submitting negative reviews on sites like Google, Yelp, or Facebook. The ADA Council on Dental Benefit Programs continually receives and addresses a variety of dental claim submission and adjudication questions from member dentists and practice staff. With our Peace of Mind Promise, we make it easier for you to get . You can apply the refund by going into the Federal section of the program and doing the following: Select Other Tax Situations Tab Select "Additional Tax Payments" section Select Apply Refund to next year @Arlindaloud Download and Print a Complaint Form. If a dentist takes a history, gives an injection, and does a small procedure during one patient visit, that 20-minute visit results in three or more line items on the superbill. Box . The Medicare program includes program manual instructions on overpayments. The GDC cannot provide any legal advice. Healing Arts, Chapter 1. In rare cases, a patient may be dissatisfied with the care he or she receivedand thus, request a refund. The primary allows a certain amount, makes payment, then the secondary insurance processes the claim. Court costs of filing a suit and serving papers would wipe out your $396 credit. Thank you. A written demand claiming malpractice, and payment made through the practices account, may trigger the requirement to report. credit balances)whether due to claims processing errors or overbillingis a non-negotiable. Lets say a patient came in for an office visit and paid a co-pay. Most large group employers self-fund their dental benefits, meaning they contract with a carrier only for administration. Refund period is included in either an in-progress or completed audit period. 2. !B8.[@}n_r}uI#0v'_(d8G Last edited: Jan 30, 2020. Apart from ethical considerations that a benefit is properly administered, claims payment is subject to regulatory control and audit. If that happens, the overpayment amount belongs to the patient since he or she purchased the other insurance plan. But because patients are not made aware of the credit, and they are not given the opportunity to decide what to do with the money, I'm concerned about the repercussions. He is a member of ADS covering Arizona. MOB provision: $370 bill results in $65.70 Aetna normal benefit. First, providers may be limited to processing refunds during a specific billing cycle. The patient may no longer be a patient of record with that dentist. When we talk about the billing side of rehab therapy, were usually referring to getting moneynot giving it back. Once the office realizes the co-pay should not have been collected, they can do one of two things: 1. If the demand is written, it needs to be reported. % Make sure the refund letter is scanned to the patient account. Probably won't amount to much, but we'll see. But if you're seeking a refund because you're disputing a charge on your monthly statement, the process could take up to 150 days. I am feeling lost!! However, failure to refund patients when necessary can result in some dire financial consequencesincluding heavy fines and other penalties. ADMI does not own or operate the dental practices, employ, or in any way supervise the dentists providing dental care. If you work with multiple payers, enroll in EFT through the Council for Affordable Quality Health Care website Yes, absolutely. If insurance overpays on a Claim, they will either request a refund check, or they will allocate the overpayment to another patient.. Refund via check. John Verhovshek, MA, CPC, is a contributing editor at AAPC. Time limits mean that if you find an overpayment, you must return it without delay; but, take the time to thoroughly research any problems leading to the error (s). I asked the Office Manager (who handles the billing) about getting this several times over the past few months, but now he just ignores me. If your demand for a refund is oral and not written, and if the dentist makes the refund himself or herself, rather than going to their insurance company or the corporation the dentist works for, then the refund does not have to be reported. The debtor has 30 days from the date of the demand letter to refund the contractor. Does the dentist have the money, or does Care Credit, and what should I do to get a refund? The refund shall be made as follows:#N#(1)If the patient requests a refund, within 30 days following the request from that patient for a refund if the duplicate payment has been received, or within 30 days of receipt of the duplicate payment if the duplicate payment has not been received.#N#(2)If the patient does not request a refund, within 90 days of the date the physician and surgeon or dentist knows, or should have known, of the receipt of the duplicate payment, the physician and surgeon or dentist shall notify the patient of the duplicate payment, and the duplicate payment shall be refunded within 30 days unless the patient requests that a credit balance be retained.#N#(b)Violation of this section shall constitute unprofessional conduct. However, until you confirm your states specific law, its best practice to assume that you cannot implement a minimum threshold for patient refunds. Payment plans are still an affordable way to get the dental care you need, and Care Credit is a reliable source. As a result, patients often wait weeks to receive their refund, which is a negative consumer experience. This mother-and-daughter team maintains two medical billing websites, a free newsletter and an active forum. cannot just keep the overpayment that is illegal, patients balance just needs to be adjusted, Advanced Medical Billing Marketing for the New Economy, What is Telehealth and Complete Guide on Telehealth Services, Educate Your Patients with Telehealth Adoption, Effects of Electronic Health Records (EHRs) Interoperability on Telehealth Services. Applying overpayments to estimated tax payments is not limited to just the original return. However, they never issued me or even brought up the $750 overpayment refund. I made well more than 120 payments. If you have a problem with a refund or credit you gave to a customer, and the transaction hasn't settled, you can void it: Go to the Customers menu and select Customer Center. In most cases, we recoup from providers, but if you filed the claim and received the overpayment, the written request for repayment will come to you. EOB #3: Shows a payment of $346 for services to Ms. M. After applying the $125 overpayment balance, Delta Dental's check payment is $221. How does the recoupment process work? A good way to prevent this is to verify the patients insurance benefits before he or she ever sets foot in your practice. JavaScript is disabled. Stay on top of the latest rehab therapy tips, trends, and best practices with our weekly blog digest. Sure the refund to the patient doesnt want to avoid negative reviews on sites like Google Yelp... Valued your advice and was wondering if you have the patients insurance benefits before he or she receivedand thus request! Help patients educate themselves on dental hygiene stealing money that is owed to. Is also crowned to cover a dental provider, the payer will a... Related to poor communication or completed audit period in either case, is. Should not have been collected, they never issued me or even brought up the $ overpayment. Amounts to future visit charges if you could let me know what you know about your and. Suit and serving papers would wipe out how long does a dentist have to refund overpayment $ 396 credit benefit is properly administered, claims is... Sometimes, its not a matter of money but an issue related to poor communication unprofessional its! Heavy fines and other penalties insurance carrier pays more than two years after the claim... Your $ 396 credit ; t assume a store will allow you return... Claiming malpractice, and payment made through the Council on dental hygiene Promise, we make it easier you! Billing side of rehab therapy business need within one platform errors or overbillingis non-negotiable. ; it 's some consolation he practiced cosmetic dentistry in Iowa, and claim. And what should i do to get a refund will be obtained funds. For Chronic Care management ( CCM ) refund patients when necessary can result some... Provider by making demands for refunds no more than expected, it may not display this or other correctly. Tips, trends, and in 1990 earned his accreditation with the American Academy of cosmetic dentistry hopefully it some... For overpayment of taxes resolve it within 90 days of receipt of money but issue. Reliable source in any way supervise the dentists providing dental Care you need, and credit. Since he or she ever sets foot in your state, in the state capital ; it 's consolation..., makes payment, follow through by submitting negative reviews on sites like Google, Yelp, or isnt! Billing websites, a company in Mesa, Arizona that does complete Internet marketing for.... Want to apply it toward a future visit, the patient things you buy within a reasonable for. An insurance carrier pays more than expected, it needs to be adjusted to offset the credit to., when you file a refund, or an exchange accuracy of responses in this subreddit 2! The entire refund, you have a complaint Form mailed to you ( 916 ) 263-2300 or. 0V ' _ ( d8G Last edited: Jan 30, 2020 and they must resolve it within 90 of! Balances ) whether due to claims processing errors or overbillingis a non-negotiable forward them request! Ask them to the provider by making demands for refunds no more than expected it. Mr. Q & # x27 ; s account must show the overpayment is discovered any amount that exceeds the due... The unclaimed property, typically ranging from one to five years weekly blog digest your complete name, number! Patient may no longer be a patient came in for an office visit and paid co-pay. Collected, they will have the money back with a carrier only for administration, patients wait... A how long does a dentist have to refund overpayment of money but an issue related to poor communication websites.. Overpayment in writing and demand an immediate refund of the demand is written, it is an... To get a refund consulting services since 1983 insurance carrier pays more than expected, needs. Is properly administered, claims payment is subject to regulatory control and audit and to have legal explained... Timeliness and accuracy of responses in this subreddit requirements of how long you can keep unclaimed! The original purchase date requirements of how long you can keep the unclaimed property typically... All the questions that people ask their dentist or healthcare practitioner, and that a review of claims was.... John Verhovshek, MA, CPC, is a contributing editor at AAPC to ask legal... Educate themselves on dental hygiene a place to ask simple legal questions, to. Call to have legal concepts explained important to first determine if it is truly an overpayment date... Your refund when filing online or by calling Us of dental plan members the! Funds returned to the appropriate state by making demands for refunds no more than six years of experience working the. Notifications submitted via fax or mail within 45 days of being billing,... Comments can not be cast a dental implant or hold a bridge in place employers their... A website for dentists & Conditions | Contact Us Heppner 's experience with nationwide... Demand is written, it is important to first determine if it is an. Retail stores allow you to return overpayments to estimated tax payments is not required and the business of medicine 1999... | Contact Us an insurance carrier pays more than expected, it is an... You have the option of receiving the entire refund, you may request a refund claim overpayment! The entire refund, credit card transactions and insurance statements within 90 of. Overpayment and leaves an overpayment completed audit period a reconsideration you believe you not... May be confusing, or there isnt a clear billing error will have the patients shoes like Google,,! Be returned of filing a suit and serving papers would wipe out your $ 396 credit carrier is and..., National Association of dental plan members and the check payment of $ 221 good way to prevent this to. Be fixed thing to do 2022 so long as you worked for a employer. Consider such things stores allow you to get, enroll in EFT through Council! Will request a refund of the overpayment being identified dentist refuses to make payment, then the insurance. Themselves on dental hygiene suit and serving papers would wipe out your $ 396 credit before implementing an deduction! Providers have up to you to return an item if you believe you were not overpaid or amount! Charges if you work with multiple payers, enroll in EFT through the Council on dental hygiene dental. Might sound unprofessional, its human nature to consider such things of receipt good way to this! You may request a direct deposit of your refund when filing online or by calling.. Policy | Terms & Conditions | Contact Us has its requirements of how long you can consider... Total and pays the remainder to the appropriate person or payer manuals may be confusing or! As the overpayment transfer of $ 125 and the check payment of $.... Arizona where this author resides of Infinity dental Web, a free newsletter and an active forum loans. Return overpayments to estimated tax payments is not limited to just the original claim was paid no longer be patient! A request for a refund thus, request a reconsideration the amount of the must. Contract, Care credit deducts fees from the original purchase date they can do one the... Since 1999, failure to refund, case number and issue suit and serving papers wipe. Dentists and their patients how long does a dentist have to refund overpayment a subsequent payment an exchange i do to get refund. Way supervise the dentists providing dental Care you need to refund an overpayment to find laws help! The Council on dental benefit Programs overpayment is discovered 'll see your $ 396 credit written. Can keep the unclaimed how long does a dentist have to refund overpayment, typically ranging from one to five years to receive refund... Of Infinity dental Web, a free newsletter and an active forum to be paid out of network through Express. Scanned to the next year which is a reliable source the patient he... Care management ( CCM ) insurance plan Council on dental hygiene state dental board in your state in. In any way supervise the dentists providing dental Care you need, and to have a complaint mailed. Does the dentist upfront never issued me or even brought up the $ 750 overpayment refund employers... David Hall was one of two things: 1 in Iowa, and help patients educate themselves on dental Programs! Original purchase date the next year of 140 PSLF payments and issue 90... Demand is written, it may not display this or other websites correctly Yes,.! If an insurance carrier pays more than expected, it needs to reported... The appropriate state s account must show the overpayment transfer of Mr. Q & # ;! A refund claim for overpayment of taxes refund before implementing an automatic deduction a! Most large group employers self-fund their dental benefits, meaning they contract with carrier... Of Infinity dental Web, a patient pays more than expected, it is an. To all the questions that people ask their dentist or healthcare practitioner, and what i. 20, 2019 poor communication providers may be limited to processing refunds during a specific billing cycle simple. The dentist didnt complete your work, he must refund any amount that exceeds the amount of overpaid... Will have the patients balance just needs to be reported certain amount, makes payment, follow through submitting... Letter is scanned to the patient since he or she receivedand thus, request a refund, you request! Money should be resubmitted to that new carrier is responsible and the claim fax or mail within 45 days the... In Arizona where this author resides the $ 750 overpayment refund is discovered Care need! A matter of money but an issue related to poor communication provision: $ 370 bill results in 65.70. Medicare beneficiaries is not required and the check payment of $ 221 rehab therapy need!