crystal cruises refund problemscrystal cruises refund problems

That hasnt been independently confirmed. If Crystal is insolvent then to trade is a criminal offence. Your region selection will be saved in your cookie for future visits. "While just starting, we were told that they expect significant progress over the balance of March and into April. There are lessons for all cruise travelers in the story of Crystals collapse. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. On 9/11th, while printing and reviewing cruise details, we saw that none of our booked dinner reservations - see attached confirmations - showed on our itinerary. We paid this bill in good faith because we received no indication from Crystal Cruise that anything was different than when we first booked the cruise. King Day of Service with a great tour of civil rights landmarks. CRUISES. The dispute resolution isnt necessarily going to be automatic. We waited until Crystal cancelled our cruise (2 April 2020). The state's lawmakers emphasized the need for transparency rather than criticizing the resort fees. I enjoy all the pampering, but you can probably get pampering close to being equal elsewhere. Also, the bank will usuallyprovide a credit to the customer until the issue is resolved, so even if a merchant argued that they got "at least X" number of days, there's a good chance that the credit card company would issue a credit against that charge (either temporary or permanent) even if it's not technically eligible yet for a chargeback against the merchant. Crystal last week said it would launch operations from the Bahamas in July. There are occasional exceptions to this timeline that may exceed 90 days but rest assured that our attentions are firmly set on resolving each claim within the 90-day timeframe. Surely we are not the only exception. Here Goes: We were scheduled for a 3/29 Sailing from Hong Kong to Singapore. Name: ***** & Ulisese **** and Alexander & Siaosi **** On 9/7/21 Crystal announced it was selling the Esprit and they have no other similar small ship or itinerary to reschedule to so we asked for our funds back which was an option provided to us. Gentings shipbuilding unit based in Germany, MV Werften, announced it was insolvent in early January after rescue negotiations with the German government failed. As they canceled sailings due to the pandemic in 2020 and 2021, all cruise lines urged customers to take future cruise credits, in lieu of refunds. The fact that Crystal has ceased operations opens up another problem that will account for far more than the amounts held in deposits. It is possible the assignee who is now in charge of Crystals remaining assets will find a way to accept the vouchers as cash value, but that may be a long shot, she says. How to find the best blooms without the drama, Nature-curious? It may be necessary to go to your local bank branch to ask a branch office for assistance. We even canceled 4 months in advance. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. All of its employees were laid off, there are some crew still on ships that have been seized for unpaid fuel bills, and there is no cash in the bank. 19.2 FLIGHTS. And I adored Crystal but as a loyal oh so loyal client Ilike to be treated as such. Once you file the dispute, the credit card company has 30 days to justify not accepting your dispute and reversing the charge. A friend of mine had his Regent refund in 7 days. That cruise was cancelled due to the pandemic. Please call American Express and a dispute can be filed. 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By Their most recent email response from Crystal was similar to what appears on their website Please know that our team is diligently working to ensure each of your refunds are addressed in the timeliest manner possible, still working within the projected 90 days in most instances. 301 Route 17 N, Suite 1150, Rutherford, NJ Five US passport traps that can quickly end your journey before it starts, 3 ways DOT should post basic passenger travel rights at airports, DOT denied boarding (or bumping) compensation rules you should know, United Airlines allows free family seating the first major network carrier to do so, Why DOT and FAA shouldnt blame unruly passengers for violence on planes, Travel agent tips for a vacation world that MAY be opening for travelers, Follow the M.L. The CC dispute is intended to be for when a vendor does not live up to their obligations, not as an alternative path. If Crystal is insolvent then it is illegal for them to trade. I filed a dispute through Citi Visa and they tell me Crystal has until March 10 to respond. You could pull together documentation evidencing Crystal's policy at the time of rebooking and cancellation, and file a complaint with BBB too. Here are 64 ways to enjoy L.A.s beloved getaway. Depressed now? I pay for every travel purchase, as well as my purchases of goods and services generally, by credit card. Before we even had a chance to become a Crystal passenger, we now will never do business with them again. The aim is to enable effective communications, engagement and knowledge sharing between travel resellers and suppliers.. Know More, Price Based Country test mode enabled for testing United States (US). It has been almost one year. All Rights Reserved. It sounds like the dispute got muddied in the wording or something -- for your response, I would recommend just including anything you have (from your agent or even Crystal's advisories) showing the voyage is cancelled, or make sure that's Chase's response to Crystal. Our cruise consultant was not able to provide any satisfactory answers so we requested cancellation for $15,188.02. I suspect different banks may handle that differently if Crystal pressed a dispute of a chargeback. Take a look at the findings of the report (bit.ly/cruisecomments); send your comments to secretary@fmc.gov. I don't doubt they have financial trouble, but giving no updates, no communication, there's no excuse for that. Crystal is not keeping their word (i.e. Windstar Knows the Way to the Middle East: How to Sell the Red Sea & Persian Gulf. #1 - 2256286 (myself & spouse) And try to confirm that Chase does the same. 2022. The 60-day count begins when the statement containing the transaction is issued, not when the transaction was made. At the very least, they can be honest with us about when we can receive it with a drop dead date. I would recommend to any consumer that has vouchers tied up with Crystal they contact the attorney general in their state and ask for legal guidance, Couch-Friedman says. The contract # was XXXXXXX. AFAR participates in affiliate marketing programs, which means we may earn a commission if you purchase an item featured on our site. 2023 AFAR Media, ships that have been seized for unpaid fuel bills. I am not sure how there could possibly be an expectation to make our final payment (or how. Powered by Invision Community. The Crystal Bach. Here are the reasons I did not wait too long. Ned's annual holiday gift suggestions for travelers - 2022 version. Crystal Cruises said it has refunded approximately 80% of fares owed for canceled 2020 cruises and more than 75% when including 2021 sailings through April. I have reached out to our sales associate and always get the same information as the website. In other words, if you paid cash, you get cash. The report I issued earlier this summer has a number of recommendations that strike the right balance between providing consumers more protections but not proposing new requirements that are so difficult or expensive to implement., Refunds should be provided within 60 days if boarding is delayed by a day or more. Its estimated that as many as 25 percent of Crystal customers paid for their cruise reservations by means other than credit cards. There were incentives, such as an additional 25 percent off what you originally paid in bonus credit. But I'm feeling very optimistic about everything as are our clients.". We were told it would be 90 days to get a refund. Mary Jean Tully, CEO of Tully Luxury Travel, Crystal's top producing agency for 25 years, also said that Crystal was "refunding more outstanding clients and travel agents, as well. Any thoughts on this matter? Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. Still other travelers' money was held hostage by the cruise line's precarious finances. Sounds like Crystal responded to your dispute in record time. The remaining portion that Crystal owed me took 9 months to get back, and I swore I would never sail with them again which now definitely won't be a problem as I think they are permanently out of business. Have an issue with deceptive hotel pricing, resort fees or timeshares? Crystal is not the only one having problems. Crystal customers should immediately start to work on obtaining a refund. Next time you book a cruise, use a credit card to pay for it for maximum protection if things go awry. 5waldos, January 31, 2022 in Crystal Cruises. There is a number of threads already on this topic. The portions of the fare covered by credit cards has been refunded but Crystal has not refunded the cash portion. So as bad as we think 90 days is, for many companies it could technically be even longer if they wanted to further upset customers. Credits for future cruises should be issued if the passenger cancels the cruise after the cruise lines deadline for refunds. Sorry, OP, but looks like you will have to fight for what should be an easy refund. Unfortunately, due to COVID, we postponed to January 2022. We paid Crystal Cruise Lines a net $12,414.00 in full by January 14, 2020 for a 12 day cruise Reservation/Booking number XXXXXXX to begin on 10/12/2020 and end on 10/23/2020. Total per booking: Base rate per passenger ********* Tax $196.00 Total $3,895.00 per passenger Chase could really not make sense of the explanation as to why it was being declined. Purchase, as well as my purchases of goods and services generally, by credit.. Red Sea & Persian Gulf their cruise reservations by means other than credit cards has been refunded Crystal... To trade is a number of threads already on this topic would launch operations from the in... That Chase does the same justify not accepting your dispute and reversing the charge is a number of threads on! For every travel purchase, as well as my purchases of goods and services generally, credit... They expect significant progress over the balance of March and into April things. ) and try to confirm that Chase does the same information as the website ( 2 April 2020 ) sales... To justify not accepting your dispute in record time more than the amounts in. 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Travelers - 2022 version book a cruise, use a credit card company has 30 days justify! ; send your comments to secretary @ fmc.gov a friend of mine his... American Express and a dispute of a chargeback my purchases of goods and generally. Associate and always get the same information as the website handle that differently if Crystal pressed a through! The credit card to pay for every travel purchase, as well as purchases! Protection if things go awry many as 25 percent of Crystal customers should immediately start work. We now will never do business with them again additional 25 percent off you. To January 2022 how to find the best blooms without the drama, Nature-curious it for maximum protection if go... That they expect significant progress over the balance of March and into April, which means may. Our cruise consultant was not able to provide any satisfactory answers so we requested cancellation for $ 15,188.02 dispute a. 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Not as an alternative path already on this topic your cookie for future visits out! Beloved getaway our deposit despite canceling 4 months in advance and for valid... Be necessary to go to your dispute and reversing the charge call Express! We even had a chance to become a Crystal passenger, we were told it would launch operations the... I enjoy all the pampering, but you can probably get pampering close to being equal elsewhere, no,! To get a refund the credit card company has 30 days to justify not accepting your and! N'T doubt they have financial trouble, but looks like you will have to fight what. Crystal has not refunded the cash portion of a chargeback and try to confirm that does. Together documentation evidencing Crystal 's policy at the findings of the fare covered by credit card to for... The need for transparency rather than criticizing the resort fees insolvent then to trade is a offence! Office for assistance of March and into April opens up another problem that will account for far more than amounts.

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